Terms and Conditions

Terms and Conditions

This agreement applies as between you, the User of this Website and the owner Vanessa Tucker sole Trader, trading as Vanessatucker.com. Vanessa Tucker offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

Any purchase of services or goods from the site www.vanessatucker.com requires the customer to consult and accept these terms and conditions. Your booking or order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you. Or in the case of services, an email with receipt of your deposit payment.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Goods” means any products that Vanessa Tucker advertises and / or makes available for sale through this Website;
The terms “Walk Your Talk Retreats”, “The centre for energy medicine & healing arts”, “Bohemian Routes”, “ Vanessa Tucker Photography”, “Vanessa Tucker Designs”, “we”, “us” and “our” means Vanessa Tucker 1 Rochester Road, Plymouth, Devon PL4 6HU;
“Service” means collectively any online healing or therapy, training courses, retreats, workshops, facilities, tools, services or information that that Vanessa Tucker makes available through the Website either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at 1 Rochester Road, Plymouth, Devon PL4 6HU;
“System” means any online communications infrastructure Vanessa Tucker makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Website and is not employed by Vanessa Tucker and acting in the course of their employment; and
“Website” means the website that you are currently using (vanessatucker.com) and any sub-domains of this site (e.g. vanessatucker.com) unless expressly excluded by their own terms and conditions.

Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

Intellectual Property

No material from the Website may be re-used without written permission.

All content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Vanessa Tucker.com, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Vanessa Tucker.com.

Use of Communications Facilities

When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
- You must not use obscene or vulgar language;
- You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- You must not submit Content that is intended to promote or incite violence;
-  It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
- The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
-  You must not impersonate other people, particularly employees and representatives of Vanessa Tucker.com or our affiliates; and
- You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
- You acknowledge Vanessa Tucker.com reserves the right to monitor any and all communications made to us or using our System.
- You acknowledge Vanessa Tucker.com may retain copies of any and all communications made to us or using our System.
- You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Vanessa Tucker.com or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

International Customers

If Goods are being ordered from outside Vanessa Tucker.com country of residence, import duties and taxes may be incurred once your Goods reach their destination. Vanessa Tucker.com is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes Vanessa Tucker.com cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Accounts

In order to purchase Goods on this Website you are asked to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
- all information you submit is accurate and truthful;
- you have permission to submit Payment Information where permission may be required; and
- you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
It is recommended that you do not share your Account details, particularly your username and password. Vanessa Tucker.com accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact Vanessa Tucker.com immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Vanessa Tucker.com accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

Termination and Cancellation for Goods

Either Vanessa Tucker.com or you may terminate your Account. Vanessa Tucker.com terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
If Vanessa Tucker.com terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched
Vanessa Tucker.com reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

 

Termination and Cancellation for Services

Cancellation of Healing or Therapy Session: Please contact us at [email protected] to cancel a scheduled healing or therapy session as soon as possible. Sessions cancelled less than 24 before the scheduled date will require full payment.

Cancellation by you UK Retreats, Workshops & Courses: Should you wish to cancel a retreat, workshop or training course that you have booked, the person who booked must contact us immediately in writing [email protected] In all cases, Vanessa Tucker.com will retain the non-refundable deposit taken at the time of booking. If cancellation is less than ten weeks before the start date of your booked retreat, workshop or course, there will be no refund.

Cancellation by you Indian Retreats: There is a non-refundable deposit of 50% of the final price you pay for your place on the retreat. Cancellations four months to ten weeks: 75% non-refundable, cancellations within ten weeks of the date: 100% non-refundable.

Cancellation by us: If Vanessa Tucker.com has to cancel a retreat/workshop/course or rearrange dates, you will be offered to transfer to the new dates. If you cannot attend the new dates then you will be offered a full refund for all the remaining days of your course or workshop.

In the unlikely extreme circumstance that Vanessa Tucker.com has to cancel a retreat, Vanessa Tucker.com will refund the full amount of the retreat costs only. Costs associated to flights, transfers, or any other costs incurred to you are not the responsibility of Vanessa Tucker.com and will not be refunded. (We strongly suggest that you acquire travel insurance to cover any situation that may arise, such as change of ticket dates, sickness, family, etc.)

An exception to Vanessa Tucker.com being held liable for a cancellation, is when an ‘act of God’ or ‘Force Majeure’, such as extreme weather conditions; a tsunami, an international emergency, or other uncontrollable unforeseen incidents, but not limited to, have happened. ’Vanessa Tucker cannot be held liable or responsible for circumstances beyond its control such as an ‘act of god’ or ‘Force Majeure.

Modifications to the products, services or pricing

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. Vanessa Tucker.com does not represent or warrant that such Goods will be available. Stock indications are provided on the Website; however, these may not take into account sales that have taken place during your visit to the website.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

All pricing information on the Website is correct at the time of going online. Vanessa Tucker.com reserves the right to change prices and alter or remove any special offers from time to time and as necessary. In the event that prices are changed during the period between an order being placed for Goods and Vanessa Tucker.com processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Product Information

Every effort has been made to ensure the accuracy of the information presented on vanessatucker.com. Vanessatucker.com or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Vanessatucker.com was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

Proof of Transaction

The records stored in Vanessa Tucker’s computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Returns Policy

Vanessa Tucker.com aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

Incorrect Goods
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return. Vanessa Tucker.com is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

Faulty Goods
If any Goods you have purchased have faults when they are delivered to you, you should contact Vanessa Tucker.com within 7 days to arrange collection and return. Vanessa Tucker.com is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

Damaged Goods

All products leave our premises in perfect condition. If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. And notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of delivery.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse vanessatucker.com, who will where possible deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes or ‘acts of god’.

Statutory Rights

You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Vanessa Tucker.com within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.

If you wish to return Goods to Vanessa Tucker.com for any of the above reasons, please contact us using the contact us form on the website to make the appropriate arrangements.
Vanessa Tucker.com reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
Any use or enjoyment that you may have already had out of the Goods;
Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
The fact that the Goods consist of audio or video recordings or digital pdf booklets, computer software and that the packaging has been opened;
Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.

 

 

Delivery

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

Vanessa Tucker.com will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
If Vanessa Tucker.com receives no communication from you, within (three) 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

Loss or Damage in Transit

vanessatucker.com will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to vanessatucker.com and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by vanessatucker.com or its representatives on request.

Availability of the Website

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
vanessatucker.com accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

 

Privacy

Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.
The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy. [By accepting these terms and conditions, you are giving consent to Vanessa Tucker.com to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.

If you wish to opt-out of our placing cookies onto your computer or device, please adjust your internet browser’s settings to restrict cookies as detailed in your internet browser’s help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.

 

Website errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Communications

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to Vanessa Tucker. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
Vanessa Tucker.com may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.

Law and Jurisdiction

These Terms and Conditions and the relationship between you and Vanessa Tucker.com shall be governed by and construed in accordance with the Law of England and Wales and Vanessa Tucker.com and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Limitation of Liability

To the maximum extent permitted by law, Vanessa Tucker.com accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
Nothing in these Terms and Conditions excludes or restricts Vanessa Tucker’s liability for death or personal injury resulting from any negligence or fraud on the part of Vanessa Tucker.com
Nothing in these Terms and Conditions excludes or restricts Vanessa Tucker’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or services out of reliance on incorrect information included on the Website.
Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

Changes to Terms & Conditions

Vanessa Tucker.com reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Vanessa Tucker is required to make any changes to Terms and Conditions relating to sale of Goods or Services by law, these changes will apply automatically to any services or orders currently pending in addition to any orders placed by you in the future.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Third Party Rights

 Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Vanessa Tucker.com.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Sale of Goods & Services Website Disclaimer

Vanessa Tucker.com makes no warranty or representation that this website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure and that all information provided will be accurate Vanessa Tucker.com make no guarantee of any specific results from the use of this website.

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

No part of this website is intended to constitute a contractual offer capable of acceptance.

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